Cancellation Policy
- Timeframe: Orders can typically be canceled within 2 minutes of placement or before the order is processed for shipment.
- Contact: Reach out to customer support via phone or email to initiate cancellation.
- Special Circumstances: Orders may be canceled due to product unavailability or pricing errors.
Refund Policy
- Eligibility: Refunds are usually applicable for defective products, wrong items shipped, or products damaged in transit.
- Refund Processing: Refunds are typically processed within 2 hours after approval and are credited to the original payment method.
- Return Shipping: Return shipping costs may be covered if the return is due to a product defect.
Non-Refundable Items
- Perishable Goods: Fresh produce, dairy products, and other perishable items may not be eligible for refunds after a certain period.
- Opened or Used Items: Products that have been opened, used, or damaged by the customer may not be eligible for refunds.
How to Request a Refund
- Contact Support: Reach out to customer support via phone number or WhatsApp with order details and reason for refund request.
- Provide Evidence: Provide photos or videos of defective products or issues with the order.
Note
Keep in mind that policies may vary depending on the specific business and their terms. For accurate information, it's best to contact VNH Choice's customer support directly.